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Latest News

Easter Holidays

The surgery will be closed on Good Friday (30th March) and Easter Monday (2nd April).  We will close at 6.30pm on Thursday 29th March and re-open on Tuesday 3rd April at 8am.  If you have an urgent medical problem that cannot wait until we re-open, please call NHS 111, by dialling 111.  Please do not go to A&E unless you have a life-threatening emergency.  Please ensure you order any repeat medication in plenty of time - remember prescriptions take 3 working days to process.  The last day to order fro Easter is before 4pm on Monday 26th March.


There is a flu outbreak in Cornwall.  There is excellent information available on 

The advice from Public Health England is as follows:

Most cases of flu can be treated effectively at home. Patients are encouraged to self-care, seek advice on treating symptoms via reputable on line resources such as NHS Choices  or to seek advice from a local Pharmacist before contacting the GP

 Patients are advised to:

  • rest and sleep.
  • keep warm.
  • take paracetamol or ibuprofen to lower your temperature and treat aches and pains.
  • drink plenty of water to avoid dehydration

Influenza is most infectious when symptoms start until about 3-5 days later, therefore, patients are advised to avoid attending the practice or a health care setting while symptomatic, if at all possible.


Anyone with symptoms of flu are advised to stay away from work/school until they have recovered and for at least 24 hours after the resolution of any fever. There are no recommended times for exclusion from school for an infected child; a child should return when they have recovered.

Patients who have severe/prolonged flu or other complicating factors particularly children, pregnant women, those with chronic conditions (eg asthma, diabetes, stroke, etc) and the elderly (or where symptoms have not improved after 7 days) should contact the surgery.

Its not too late to get a flu vaccination.  If you are entitled to free NHS vaccination please ask reception for an appointment.

More information is available at or via NHS 111

New service for patients - Text Reminders

From 4th September we are introducing a TEXT reminder service for patients. 

This means if we hold a mobile phone number for you, we will use this to send you appointment reminders or messages by text. You can cancel your appointment if you no longer need it from your phone. 

If you do not want to receive text messages from us please let Reception know.

Please note that it is important to ensure that your contact details held by the practice are up to date and accurate.

You can do this on line via our website,  or please let Reception know your up-to-date details.

Thank you

Online Services - ENROL NOW!

Did you know you can make and cancel appointments, order repeat medication, and view a summary of your medical record on line?  From your phone, tablet or PC? You have to be enrolled for this service (to ensure security and confidentiality) so please ask at reception for details of how to enrol. 

Free Fitness Videos!

Use the search facility above to gain access to a wide range of FREE videos on fitness and strength from NHS Choices - they're really worth a look!  Click on the "Our Services" tab above and it will take you to the link. 

Minor Illnesses

There is help and advice available on this website for you and your family's health, and with minor illnesses.  Please have a look in the section at the bottom of the page for help and advice with colds, coughs, tummy upsets etc.


When calling to make an appointment, you will be asked some questions by our specially trained receptionists, so that we can ensure you are dealt with promptly by the most appropriate person.  Please note our reception staff are bound by the same rules of confidentiality as our doctors and nurses, so please give as much information as you are able and are comfortable with - they are asking on behalf of the GPs.  Please also see the article from WHICH? magazine, which has excellent tips for getting the most out of your 10 minute appointment with your GP - the article can be found under the "Our Services" tab above under "Male the most of our Appointment". Thank you.

What happens when I am referred to as Specialist?

NHS England have produced a leaflet which tells you what happens and what to expect when your GP refers you to a specialist.  Its very useful with lots of information that will help, so please have a look.  It can be found under the "Our Services" tab above under "Referrals"

Carnewater Practice Patient Group

We have an active and award-winning Patient Participation Group here at Carnewater, who represent our patients and help and advise the practice with developments to services.  Please see the links on the Home Page in the red coloured section for more information, and how to become part of the group.

Diabetic Patients - National Diabetes Audit (NDA)

This practice is taking part in this important national project about diabetes care and treatment in the NHS.  To take part you GP practice will share information about your diabetes care and treatment with the NDA.  This type of information and how it is shared is controlled by law and enforced by strict rules of confidentiality and security.  Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.  For further information please follow this link and read this leaflet

If you do not want your information to be used, please inform the receptionist, your GP or nurse.  This will not affect your care.

Help, Support and Charities

There are details of support groups, charities and events at the bottom of the page.  If you need help or support please see what is available locally - there is a lot going on!

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website